Frequently Asked Questions

About RB Maison

What is RB Maison?

RB Maison is an online store dedicated to practical and functional solutions for home organization. We offer carefully selected products designed to help you organize your space, save room, and make everyday life easier.

Where is RB Maison located?

RB Maison is an online store serving customers in multiple locations around the world. Orders are processed and shipped according to the shipping options available for each destination.

Orders

How do I place an order?

Simply browse our store, choose the products you would like to purchase, add them to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information and complete your order.

Can I change or cancel my order?

You may request to cancel your order within 2 hours of placing it. Once an order has been processed or shipped, cancellation may no longer be possible. In this case, you may follow our return process after receiving your order.

How do I know if my order was successfully placed?

After completing your purchase, you will receive an order confirmation by email. The email will contain your order details and order number.

I did not receive my order confirmation. What should I do?

First, check your spam, junk, or promotions folder. If you still cannot find your confirmation email, please contact our customer service team with the email address used to place your order.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address. We will do our best to assist you, but changes may not be possible once your order has been processed or shipped.

Payment

What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may vary depending on your location.

Is my payment information secure?

Yes. Payment information is processed through secure payment systems and trusted third-party payment providers. RB Maison does not directly store your complete payment card details.

Why was my payment declined?

A payment may be declined for several reasons, including incorrect payment information, insufficient funds, bank restrictions, or security checks. Please verify your information or contact your bank or payment provider.

Shipping

Do you offer free shipping?

Yes. Free shipping is available on all orders, according to our current shipping policy.

Where do you ship?

We ship to multiple countries and regions. Available destinations and shipping options will be shown during checkout.

How long does delivery take?

Orders are generally processed within 1–3 business days. After processing, estimated delivery is typically 4–8 business days, depending on the destination.

Please note that delivery times are estimates and may vary due to factors outside our control.

When will my order be shipped?

Orders are processed Monday through Friday. Orders placed on weekends or public holidays will be processed on the next business day.

How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking information. You can use the tracking number to follow your shipment.

My tracking information has not been updated. Is something wrong?

Tracking information may take some time to update after your package has been shipped. If there has been no update for an extended period, please contact our customer service team for assistance.

What should I do if my package is delayed?

If your package has exceeded the estimated delivery timeframe, please contact us. We will help you check the status of your shipment and, when necessary, assist with an investigation with the shipping carrier.

What if my package is lost?

If your order appears to be lost during transit, please contact us as soon as possible. We will review the shipment information and assist you with the next steps.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged package and product. We will review your request and help resolve the issue.

Returns & Refunds

What is your return policy?

Eligible products can generally be returned within 60 days of delivery. Items must be unused, in their original condition, with all applicable tags and original packaging.

How do I request a return?

Contact our customer service team with your order number, the reason for the return, and supporting photos when applicable. Our team will review your request and provide return instructions.

Who pays for return shipping?

Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect.

How long does it take to receive a refund?

Once we receive and inspect your returned item, approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may require additional time to make the funds available.

Can I exchange an item?

Exchanges are available for eligible incorrect or defective items. If you ordered the wrong size or would like a different product, you may need to complete a return and place a new order.

What if I received the wrong product?

Please contact us within 48 hours of delivery. We will review the issue and provide instructions for returning the incorrect item and receiving the appropriate solution.

Are there products that cannot be returned?

Certain products may be excluded from returns, including custom or personalized items and hygiene products, unless they are unopened and unused.

Products

Are the products exactly as shown in the pictures?

We make every effort to display our products as accurately as possible. However, colors and appearance may vary slightly depending on your screen settings, lighting, and other factors.

Are product dimensions listed?

Yes. Product dimensions and specifications are provided on the relevant product page whenever available. We recommend checking the measurements before placing your order.

How do I know if an organizer will fit my space?

We recommend measuring the available space before purchasing and comparing your measurements with the dimensions listed on the product page.

Customer Support

How can I contact RB Maison?

If you have questions about an order, product, shipping, or returns, please contact our customer service team using the contact information provided on our website.

How quickly will I receive a response?

Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM. We aim to respond to customer inquiries as quickly as possible during business hours.

What information should I provide when contacting customer service?

For questions about an existing order, please include your order number and the email address used to place the order. For damaged or incorrect items, photos may also be helpful.

Privacy & Security

Is my personal information safe?

We take reasonable measures to protect your personal information and use secure systems and trusted service providers to process orders and payments.

For more information, please review our Privacy Policy.

Does RB Maison use cookies?

Yes. Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website usage, and provide a better shopping experience.

Still Have Questions?

If you cannot find the answer to your question here, please contact our customer service team. We will be happy to assist you.

RB Maison — Smart Organization for a Better Home.